Here at Homecrest Outdoor Living, we pride ourselves in crafting patio furniture in iconic styles that customers keep using for years, sometimes decades, after purchase. On our Twitter and Instagram, we even like to feature images of our vintage sets, sent to us by customers who still use these original vintage designs to this day!
Because of the enduring quality of our pieces, Homecrest makes a robust array of replacement parts and touch-up products so that you can keep your patio furniture looking brand new, no matter how long you’ve owned it. In this blog, we’ll walk you through the process of purchasing replacement parts and answer some frequently asked questions so that keeping your outdoor space looking fresh is a breeze.
The first step in refreshing your Homecrest pieces is to locate a dealer near you. If you need any assistance or advice on your mission to purchase new parts, your local Homecrest dealer can be a great help.You can use our website’s handy Where To Shop tool to do this.
Before you follow the rest of our steps, at this point it may be worth your time to check the “Frequently Ordered” section on the front page of our online shop. You might find the exact part you’re looking for in this list and will be able to order it immediately. If your part isn’t in the Frequently Ordered section, that’s okay.The rest of the process is designed to help you find exactly what you need.
The next step is to identify what your furniture’s model number is. Having this information allows you to search for the exact part that you’re looking for. This is especially true if for replacement slings, padded slings and cushions. The easiest and quickest way to find this information is by simply locating the manufacturing label that should be located on the frame of every Homecrest piece. There, you’ll be able to read the label to find your Homecrest model number. We’ve created an instructional video and brief information sheet to make this step as painless as possible. If you cannot find the manufacturing label, or have any other issues with this step, please consult our Model Identification Guide for clear, additional help in determining what your exact product is.
Now that you’ve found your piece’s model information, the rest is easy. All you have to do is go to our Homecrest Outdoor Living online shop, type your product information into the search bar and select the replacement part that you need for ordering. It’s really that easy!
Q & A
Now, that we’ve walked you through how to order new parts, we’d like to provide you with answers to some frequently asked replacement/refurbishment questions. We want to provide you with information about how to refurbish every aspect of Homecrest Outdoor Living’s products, including glass, paint, fabric and more.
Q: If my glass table top breaks, how do I get it fixed or replaced?
A: Currently, Homecrest does not offer replacement glass, but you can find a local glass replacement vendor who can cut a new table top for you. We suggest 1⁄4" tempered glass, similar to the thickness of many Homecrest table tops. It's also a good idea to get several estimates, as prices will vary.
Q: While assembling my new Homecrest furniture, I noticed that a piece was missing. How do I get a replacement piece?
A: To obtain a replacement piece for your Homecrest furniture in this scenario, contact your dealer as soon as you notice the piece is missing. In most cases, the piece can be found at the dealer location.They may even have a spare.
Q: What do I do if I want to replace my slings/cushions, but my original fabric isn't available?
A: It's always a great idea to update your look when replacing slings/cushions, but if you only have one or two to replace, you can always choose a complementary fabric to enhance the look of your set.
Q: Is touch-up paint available?
A: Yes, there are a number of touch-up paints offered. Check with your dealer to see what is currently available.
Q: Can I have my Homecrest furniture refinished?
A: After a long lifespan, powder coating is a great way to refinish the metal components of your furniture. To find someone in your area who can powder coat your furniture, or for more information, please visit the website of the Powder Coating Institute.
Q: Where can I find complementary pieces for my Homecrest patio set?
A: Many of Homecrest's collections have complementary pieces, fabrics and finishes, which makes it easy and fun to add to your collection. Browse our website’s different featured collections to find a current series that’sperfect for you.
For more information on any of these trends or mentioned products, please feel free to contact Homecrest Outdoor Living. We’ll give you real, useful customer service.
Visit our website to learn more about our current collections or to find a dealer near you!
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